Testimonials
A wonderful jewellery shop with beautiful products. What makes it even more special is their outstanding friendly customer service. I took my old watch in to see if it could be repaired - long before the outbreak of the virus and didn't get a chance to pick it up before lockdown. I was contacted on a regular basis just to keep me informed firstly, that my watch was safe and then updates of what was happening re shop closure and reopening and when it would be safe to visit - at my convenience, once they had reopened. To me this showed a 1st class customer service that I haven't seen in many many years. How absolutely lovely. Thank you!
- MV
The team at Marmalade worked with my husband to design the most beautiful engagement ring for me two years ago. We were so happy with the fantastic service, and the ring itself, that we returned to Marmalade for both of our wedding bands last year, and my husband surprised me with a beautiful eternity ring from the store for our one-year anniversary. The quality of the jewellery at Marmalade is second to none, and the staff will go that extra mile to make sure you are happy with the designs at all steps of the process. I couldn't recommend Marmalade more
- MR
"A wonderful independent jeweller with a great team who are very knowledgeable. Service is exceptional. I have bought from them, had items repaired and sought advice when a piece of birthday jewellery commissioned from another jeweller went horribly wrong. I would highly recommend Marmalade Fine Jewellery."
"I am absolutely thrilled with the bespoke eternity ring Simon designed and made for me. I wanted to use the sapphires from my grandma's eternity ring, and Simon was able to design something completely unique and personal. I highly recommend Marmalade Fine Jewellery. Thank you!"
- CN
"We've been going to Marmalade for years so it was our first choice to buy our wedding and engagement rings and we chose two stunning rings from a beautiful selection. Always friendly and attentive service. I even went back and bought my wedding earrings and necklace! Huge thank you to Simon and his team."
- AF
"Wonderful wonderful wonderful customer service. My 9 year old daughter was gifted a necklace for her birthday, which unfortunately broke (chain). I went to Marmalade in hope rather than expectation, but I am glad I did because they took such very good care of me. They were so friendly, so kind and accommodating and they fixed my daughter"s necklace then and there. It was like being on an episode of the Repair shop! I cannot recommend them highly enough."
"Thank you Simon and Team! When someone let me down on a 2ct Diamond Ring for my wife, you pulled out all the stops to make it happen a few days before Christmas. The result is amazing and, of course, she loves it!"
- MA
I have visited Marmalade a few times over the past year with a a recurring issue with a bracelet. The first time Marmalade did a quick fix, but informed me that if it happened again, they could send it off to their workshop and fix it properly. I took it in a few weeks before Christmas, and they sent if off, fixed it, and returned it back to the store in time for Christmas. Each time I have been to the store the staff have been very friendly, and the final service on my bracelet is faultless. They also provided a new battery for my watch, which was fitted there and then - quick, easy, and with a smile! I will definitely be back in the future with any further jewellery repairs, and the jewellery within the shop also looks lovely. Perhaps a visit with my fiancé...!
- IK
"A massive thank you to Simon and the Marmalade team for bringing my idea to life! I have honestly loved every minute of making this ring a reality and that is massively down to the fantastic Marmalade Team. I would highly recommend a trip!"
- OM
Bespoke gold ring made. Very professional from brief to completion and excellent communication all the way. Went the extra mile to make sure I was happy with the result - and I really am! Thank you
- BT
